1. Information We Collect

When you contact us or request a quote, we collect:

• Contact details: your name, phone number, email address, and service address.
• Service details: information about your garage door, front door, or window needs (photos you send us or that we take during a service visit, door measurements, etc.).
• Website data: pages you visit and actions you take on cagaragedoors.ca, collected through cookies and analytics tools (Google Analytics, Meta Pixel).

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide free quotes.
• Schedule, perform, and follow up on installations and repairs.
• Send appointment reminders and service updates.
• Improve our website and advertising.
• Communicate with you by phone, text message, and email about your quote, appointments, and completed service. Calls and video meetings (for example, Zoom) may be recorded for our records and for quality purposes.
• Send you offers or promotions only with your consent. You can opt out at any time.

We do not sell your personal information.

3. How We Share Your Information

We share your information only as needed to run our business:

• Meta (Facebook/Instagram): if you submit one of our lead forms, your details come to us through Meta’s lead system.
• Service providers: our booking system (HouseCall Pro), invoicing (QuickBooks), and automation tools (Zapier) that deliver your quote request to our team.
• Legal: if required by law or to protect our rights.

Some of our service providers — including HouseCall Pro, Intuit (QuickBooks), Meta, and Google — store or process information in the United States or other countries, where it may be subject to the laws of those countries.

4. Cookies

Our website uses cookies for basic functionality, analytics, and advertising measurement (including the Meta Pixel). You can disable cookies in your browser settings, though some parts of the site may not work as well.

5. Data Retention

We keep your information for as long as needed to provide our services and meet legal/tax obligations (for example, invoice records), then delete or anonymize it.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information, and we limit access to the people and service providers who need it to do their work. No method of storage or transmission over the internet is completely secure, but we work to keep your information safe.

7. Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to: access the personal information we hold about you; request corrections to inaccurate information; withdraw consent, subject to legal or contractual limits. To exercise these rights, contact us at info@cagaragedoors.ca or (647) 889-4448. We will respond within 30 days.

8. Children’s Privacy

Our services are directed at adults. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this policy from time to time. The current version will always be posted at cagaragedoors.ca/privacy-and-policy/ with its effective date.

10. Contact Us

Questions about this policy? Contact: CA Garage Doors Ltd — info@cagaragedoors.ca — (647) 889-4448 — Brampton, Ontario, Canada