CA Garage Doors Ltd
Terms and Conditions
Effective Date: August 11, 2026
Welcome to CA Garage Doors Ltd (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website (cagaragedoors.ca) and all services we provide, including garage door, automatic opener, front entry door, and window installation, repair, and maintenance in Ontario.
By requesting a quote, booking an appointment, approving an estimate, making a payment, or using our services or website, you agree to be bound by these Terms and our Privacy Policy and Warranty Policy.
1. Acceptance of Terms
If you do not agree with any part of these Terms, you must not use our website or services.
We may update these Terms from time to time. The version posted on our website with the most recent effective date applies.
2. Services
We provide residential and commercial garage door, opener, front door, and window installation, repair, and related services in the Greater Toronto Area and surrounding Ontario communities.
All work is performed by trained technicians. Service descriptions on our website are general; the exact scope of work is confirmed in the estimate or work order.
3. Quotes and Estimates
- Quotes and estimates are free and are valid for the period stated, usually 30 days unless otherwise noted.
- Final pricing may change if additional work, parts, or conditions are discovered during service. We will inform you and obtain approval before proceeding with additional work that increases the price.
- Prices are in Canadian dollars (CAD) and exclude applicable taxes (HST) unless stated otherwise.
4. Pricing, Taxes and Payment
- Payment is due upon completion of the service unless other arrangements are agreed in writing in advance.
- We accept cash, debit, credit card, and e-transfer.
- Deposits may be required for new door installations, special-order parts, or large commercial jobs.
- Late payments may incur additional fees. Unpaid invoices may result in collection action and additional service charges.
- All applicable taxes, including HST, will be added as required by law.
5. Deposits and Special / Custom Orders
- A deposit may be required to secure scheduling or to order special or custom doors, panels, or parts.
- Special-order, custom-size, or specially manufactured doors, panels, and parts are generally non-refundable and non-cancellable once the order has been placed with the manufacturer, regardless of installation status.
- If a special-order item is cancelled after ordering, where cancellation is still possible, restocking or cancellation fees charged by the manufacturer will be the customer’s responsibility.
6. Scheduling, Access, Cancellations and No-Shows
- You must provide clear, safe, and reasonable access to the work area. Someone 18 years of age or older should be present or arrangements must be made for access.
- Please ensure the work area is free of obstacles, vehicles, and personal items that could interfere with the work or create a safety hazard.
- Cancellations or rescheduling with less than 24 hours’ notice, or as otherwise agreed, may incur a service call or cancellation fee.
- If our technician arrives and cannot perform the work due to lack of access, the job site not being ready, or other customer-side issues, a service call fee may apply.
- We reserve the right to reschedule due to weather, supply issues, emergencies, or safety concerns.
- For warranty service calls, if the customer is not home after reasonable attempts, a service call charge may apply.
7. Customer Responsibilities
You agree to:
- Provide accurate information about the property and the issue being serviced.
- Maintain the garage door system according to manufacturer guidelines after service.
- Not allow unauthorized persons to modify, adjust, or repair work performed by us during any warranty period. Doing so may void the workmanship warranty.
- Keep the path of the door clear of obstacles, including boxes, tools, vehicles, sports equipment, ice, debris, and other items. Damage or cable issues caused by obstructions are not covered under warranty.
8. Warranties
All warranties are detailed in our separate Warranty Policy, available at cagaragedoors.ca/warranty or provided with your invoice.
Key points include:
- New garage door installations: 3 years workmanship (labor) warranty.
- Garage door opener installations: 5 years workmanship (labor) warranty.
- Repairs: 1 year labor on the specific repair performed, or as stated on the invoice.
- Door panels: up to 10 years limited lifetime manufacturer warranty.
- Springs: 3 years.
- Cables (breakage): 2 years.
- Cables coming loose: 1 month only.
- Windows/glass: 1 week.
- Colour fading and weather stripping: no warranty.
Please refer to the full Warranty Policy for complete details, exclusions, and claim procedures. The Warranty Policy forms part of these Terms.
9. Limitation of Liability
To the maximum extent permitted by the laws of Ontario and Canada:
- Our total liability for any claim arising from our services is limited to the amount you paid for the specific service.
- We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost time, business interruption, loss of use, or property damage beyond the scope of the work we performed.
- We are not responsible for pre-existing structural, electrical, or building issues, or for damage caused by the customer’s failure to maintain the system or keep the path of the door clear.
- Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable consumer protection laws.
10. Insurance
We carry commercial general liability insurance.
A certificate of insurance is available upon request. Customers are encouraged to maintain their own homeowner or business insurance coverage.
11. Website Use and Intellectual Property
All content on our website, including text, images, logos, designs, and other materials, is owned by CA Garage Doors Ltd or its licensors and may not be copied, reproduced, or used without our prior written permission.
You may use the website only for lawful purposes related to our services.
12. Privacy
Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at cagaragedoors.ca/privacy-policy.
By using our services, you consent to the practices described in that policy, including SMS communications where you have provided consent.
13. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising out of or relating to these Terms or our services shall be resolved in the courts of Ontario, and you attorn to the exclusive jurisdiction of those courts.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
CA Garage Doors Ltd
Phone: (647) 889-4448 | (647) 722-3667
Email: info@cagaragedoors.ca
Website: https://cagaragedoors.ca
Related documents: Privacy Policy | Warranty Policy
These Terms and Conditions, together with our Privacy Policy and Warranty Policy, constitute the entire agreement between you and CA Garage Doors Ltd regarding the subject matter herein.