Privacy Policy for CA Garage Doors Ltd
Effective Date: January 01, 2026
CA Garage Doors Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws, including Canada’s Anti-Spam Legislation (CASL).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (cagaragedoors.ca), submit a contact or quote form, call us, or use our services.

1.Information We Collect
We collect personal information that you voluntarily provide to us, including:

Name, phone number, email address, and service address
Details about your garage door, opener, front door, windows, or other service needs
Any other information you submit through our contact forms, quote requests, or during communications
We may also automatically collect non-personal technical information such as IP address, browser type, device information, and website usage data (via cookies or analytics tools) to improve our site and services.
We do not knowingly collect information from children under 13 (or 18 in some jurisdictions). If we become aware that we have collected such information, we will delete it.

2. How We Use Your Information
We use your personal information to:

Respond to inquiries and provide free quotes or estimates
Schedule and perform installations, repairs, and services
Communicate with you about appointments, service updates, and follow-ups
Improve our services, website, and customer experience
Comply with legal obligations and protect against fraud or misuse
Send service-related SMS/text messages (with your consent — see Section 4)

We only use your information for the purposes identified at the time of collection or for compatible purposes.

3. SMS and Text Messaging Consent
By providing a telephone number and submitting our contact or quote form, you are consenting to be contacted by SMS text message.
Message & data rates may apply. Message frequency may vary. [Link to this Privacy Policy here]. Reply HELP for more information. You can reply STOP to opt-out of further messaging.
Important Mobile Information Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use SMS primarily for appointment reminders, service updates, and related communications. You can opt out at any time by replying STOP or contacting us.

4. Disclosure of Your Information
We do not sell, rent, or trade your personal information.
We may share your information in limited circumstances:

With trusted service providers and technicians who assist in delivering our services (e.g., scheduling software, communication tools like Zoom)
When required by law, regulation, or legal process
To protect our rights, safety, property, or the rights of others
In the event of a business transfer (merger, sale, or acquisition) — your information would be subject to similar protections
All third parties are required to protect your information and use it only for the purposes we specify.

5. Security of Your Information
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means, we cannot guarantee absolute security. You provide information at your own risk.

6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to provide ongoing service, and to comply with legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize the information.

7. Your Privacy Rights (PIPEDA)
Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw your consent (where consent is the basis for processing)
Request deletion of your information (subject to legal or contractual obligations)
File a complaint about our privacy practices

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time (generally 30 days).
You may also contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember preferences. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review it periodically.

10. Governing Law
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Ontario.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
CA Garage Doors Ltd

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.